Industry News




11/24/2010

Dirty Restaurants: Consumer Retention Survey

 
Dirty Restaurants: Consumer Retention Survey

Managing a restaurant? A new Cintas Corporation survey conducted by Harris Interactive revealed dirty dishes, unpleasant odor, and dirty restrooms as the top three reasons that a consumer would not return.

Here’s the full list of offenders as reported by the survey:

  • Unclean Dishware - 86%
  • Unpleasant Odors - 85%
  • Dirty Restrooms - 75%
  • Unclean Tables - 74%
  • Poor Service - 74%
  • Dirty Floors - 68%
  • Poor Staff Appearance - 65%
  • Dirty Glass and Windows - 51%

“Consumers have many dining options and it’s critical for restaurant owners to provide a pleasant atmosphere to attract and retain patrons,” says Brian Garry, Senior Director, Cintas Foodservice. “This research confirms that maintaining a clean environment is mandatory to provide a satisfying dining experience.”

It’s not much of a surprise to learn that 86% of U.S. adults equate the cleanliness of a restaurant’s restroom with the cleanliness of the kitchen. It might be more surprising to realize that poor service - a much maligned aspect of the industry - ranks under dishes, odors, and restrooms.

“Regardless of the quality of food and customer service, a dirty restaurant turns patrons off from returning,” says Dave Mesko, Senior Director of Marketing, Cintas.

Avoid dirty restrooms and dishes at restaurants  to maximize your consumer retention potential.

Hotel Floors Affect Rebooking Rates

Hi-Tech Restaurants Come to Life


 

 


Visit our website today to learn about the design flexibility of a Morton building and the endless possibilities of partnering with our designBUILD team.


Wood construction is both cost and energy efficient. Check out Morton Buildings and our designBUILD team online today to discover all the benefits of post-frame construction.


When choosing a metal-clad building for your next construction project, consider Morton Buildings, Inc., and their designBUILD team, we’ll make your dream a reality.

We Can Help You Reduce Energy by 30%

Our mission is to help our customers manage their buildings' energy costs, improve reliability, and enhance performance while having a positive impact on the environment.
CLICK HERE to find out how.

 


Visit our website today to learn about the design flexibility of a Morton building and the endless possibilities of partnering with our designBUILD team.


Wood construction is both cost and energy efficient. Check out Morton Buildings and our designBUILD team online today to discover all the benefits of post-frame construction.


When choosing a metal-clad building for your next construction project, consider Morton Buildings, Inc., and their designBUILD team, we’ll make your dream a reality.

We Can Help You Reduce Energy by 30%

Our mission is to help our customers manage their buildings' energy costs, improve reliability, and enhance performance while having a positive impact on the environment.
CLICK HERE to find out how.


 
comments powered by Disqus
05/22/2015

Initiatives will improve lamp efficiency and lighting controls.

05/21/2015

Building policy highlighted as best in the nation.

05/20/2015

Healthcare facilities focus on recycling, safer chemicals.

05/19/2015

Building design has a measureable impact on educational outcomes.

05/18/2015

Glass design repels water and boosts photovoltaic output.

05/15/2015

New method could improve sustainability, cut price of wind power.

05/14/2015

ASHRAE guideline will calculate cooling needs and cut plug loads.

05/13/2015

Legislation will improve green performance in commercial buildings.

05/12/2015

Dropping costs, improved efficiency cited as reasons for increased use.

05/11/2015

New goal to keep state under global warming threshold.

05/08/2015

Largest floor space increases found in healthcare, retail sectors.

05/04/2015

New efficiency measures will affect over 2,000 buildings.

05/01/2015

Device produces images indefinitely.

04/30/2015

Overall energy consumption growth will be modest through 2040.

04/29/2015

Over 400 buildings take part in the EPA’s Federal Green Challenge.

04/28/2015

Fortune 200 companies use green certification to verify sustainability, energy savings.

04/27/2015

New policy will affect over 1,000 buildings.

04/24/2015

New technology could reduce risk of hospital-acquired infections.

04/23/2015

Seismic activity shown to affect nearly half of Americans.

04/22/2015

New technologies will cut use of climate-damaging refrigerants.

Sponsored Links