Industry News




 

11/24/2010

Dirty Restaurants: Consumer Retention Survey

 
Dirty Restaurants: Consumer Retention Survey

Managing a restaurant? A new Cintas Corporation survey conducted by Harris Interactive revealed dirty dishes, unpleasant odor, and dirty restrooms as the top three reasons that a consumer would not return.

Here’s the full list of offenders as reported by the survey:

  • Unclean Dishware - 86%
  • Unpleasant Odors - 85%
  • Dirty Restrooms - 75%
  • Unclean Tables - 74%
  • Poor Service - 74%
  • Dirty Floors - 68%
  • Poor Staff Appearance - 65%
  • Dirty Glass and Windows - 51%

“Consumers have many dining options and it’s critical for restaurant owners to provide a pleasant atmosphere to attract and retain patrons,” says Brian Garry, Senior Director, Cintas Foodservice. “This research confirms that maintaining a clean environment is mandatory to provide a satisfying dining experience.”

It’s not much of a surprise to learn that 86% of U.S. adults equate the cleanliness of a restaurant’s restroom with the cleanliness of the kitchen. It might be more surprising to realize that poor service - a much maligned aspect of the industry - ranks under dishes, odors, and restrooms.

“Regardless of the quality of food and customer service, a dirty restaurant turns patrons off from returning,” says Dave Mesko, Senior Director of Marketing, Cintas.

Avoid dirty restrooms and dishes at restaurants  to maximize your consumer retention potential.

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Visit our website today to learn about the design flexibility of a Morton building and the endless possibilities of partnering with our designBUILD team.


Wood construction is both cost and energy efficient. Check out Morton Buildings and our designBUILD team online today to discover all the benefits of post-frame construction.


When choosing a metal-clad building for your next construction project, consider Morton Buildings, Inc., and their designBUILD team, we’ll make your dream a reality.

We Can Help You Reduce Energy by 30%

Our mission is to help our customers manage their buildings' energy costs, improve reliability, and enhance performance while having a positive impact on the environment.
CLICK HERE to find out how.

Add highly responsive multi-zone comfort to any building project, in any climate. Our CITY MULTI H2i R2- and Y-Series VRF systems give you flexibility to fit the needs of any building. Enjoy 100% heating capacity at 0°F outdoor ambient, and 85% heating capacity at -13°F outdoor ambient.  For more information, log on to www.mitsubishipro.com

 
10/30/2014

Report shows healthy features and practices yield results.

10/29/2014

USGBC announces two more years to prepare for LEED v4.

10/28/2014

Current projects could replace up to 8% of the Army’s energy use.

10/27/2014

Report shows increased occupant engagement in offices with green features.

10/23/2014

Study shows seven key areas to increase worker engagement. 

10/22/2014

New rule aims to eliminate the production of HCFC refrigerants. 

10/21/2014

U.S. photovoltaic costs continue to decline.

10/20/2014

The EPA looks to help improve energy and air quality during educational facility renovations. 

10/17/2014

Agency says current regulations "don't protect worker health".

10/16/2014

Scientists have developed LED bulbs free of rare earth metals.

10/15/2014

Survey shows a decrease in employees coming to work sick.

10/14/2014

New efficiency ratings available for apartment units

10/10/2014

New code to increase commercial building efficiency.

10/09/2014

Take charge of your electricity bill with these quick tips.

10/08/2014

Illumination improvements take the top award for physics

10/07/2014

Study shows equipment improvements could boost efficiency. 

10/06/2014

New device integrates batteries into solar cell design.

10/03/2014

The switch to green products comes to healthcare facilities.

10/01/2014

Photovoltaic installations serve nearly 2.7 million students

09/30/2014

Incidence of fires and property loss down from 2012

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