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02/25/2013

4 Tips: Hotel Best Practices

 
For hotels, image can be everything.  What are some ways to improve your hotel's health?

According to a recent study from Cornell University’s Center for Hospitality Research (CHR), a hotel’s online reputation directly affects its occupancy levels and RevPAR (revenue per available room).

To help hotels achieve higher customer satisfaction levels and a more positive online reputation, hotel personality Anthony Melchiorri and Cintas Corporation have teamed up to announce four best practices regarding hotel image, cleanliness, guest safety and security.

1.            Promote image: One of the most effective ways hoteliers can enhance the atmosphere and customer service is through employee uniforms. This includes providing employees with uniforms that are functional, stylish and comfortable and also teaching them how to properly care for the garments to maintain a professional look at all times. To help, hoteliers can consider partnering with a qualified uniform provider that understands their property’s unique image and how to promote a cohesive, consistent brand through an apparel program. When employees look their best, they will feel their best—able to more confidently and efficiently deliver outstanding guest experiences. 

2.            Increase cleanliness: A clean, odor-free hotel is a basic, yet critical way to provide an exceptional stay for guests. Ensure that guest rooms and common areas are clean by partnering with a tile and carpet deep cleaning provider. For the best results, confirm that their services are Platinum-certified by the Carpet and Rug Institute (CRI) and use a combination of steam, agitation and extraction to ensure the highest level of cleaning efficacy. In addition, it’s important to routinely deep clean air conditioning (A/C) coil units to improve indoor air quality and remove unpleasant odors from guest rooms.

3.            Encourage safety: One misstep from hotel management to ensure guest safety during an emergency can cause a whirlwind of negative reviews and a damaged reputation. Ensure that guest safety is top of mind by equipping the hotel with up-to-date fire extinguishers, fire and smoke alarm systems, emergency lights and illuminated exit signs. For additional peace of mind, hold fire safety training sessions for employees and make sure detailed emergency evacuation procedures are outlined and displayed throughout the property.

4.            Maintain security: Each day, a hotel collects an extensive amount of sensitive and confidential guest information through bookings, loyalty programs and on-site purchases. Ensure that guests’ personal information remains secure by partnering with a comprehensive document management provider. By properly shredding sensitive documents, hotels can prevent guest information from ending up in the wrong hands.

“Although these are simple practices, when overlooked, they can prove detrimental to the hotel’s quality of service and reputation,” says Melchiorri. “Hotels that are dedicated to these four pillars can improve their operations and brand and drive more repeat business.”

 

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04/16/2014

The U.S. Army plans to start development of a solar array that will provide about 25% of the annual installation electricity requirement of Fort Huachuca, Arizona.

04/15/2014

The EPA's annual greenhouse gas emissions report is now available.

04/14/2014

Are you what some would call a “climate-change denier”? If so, you'll want to read this.

04/10/2014
Los Angeles has remained the top city for ENERGY STAR certified building since 2008, while Washington, D.C. continues to hold onto second place for the fifth consecutive year, according to a new list released by the EPA.
04/09/2014
Green construction has grown massively over a short period of time.
04/07/2014
Field demonstrations of newly proven energy-efficient technologies are yielding valuable results for the U.S. Navy, helping it meet energy goals.
04/03/2014
Building owners in Chicago now have more options when it comes to getting their building energy data verified.
04/01/2014
According to a new report from Eaton, such outages are up 15% in 2013 over 2012 and over half of those surveyed believe that downtime could have been prevented.
03/31/2014
The newly revised ANSI/ASHRAE Standard 105-2014, Standard Methods of Determining, Expressing, and Comparing Building Energy Performance and Greenhouse Gas Emissions, aims to provide a consistent method of measuring, expressing, and comparing the energy performance of buildings.
03/27/2014
Facility managers face an every expanding array of sustainability choices and challenges, but for the next generation of FMs, green practices could be second nature as sustainability literacy enters the K-12 school system.
03/25/2014
While the economic recession explains the decline in sales in 2008 and 2009, it is much less clear why sales have continued to fall.
03/24/2014
University of Washington (UW) scientists have built the thinnest known LED that can be used as a source of light energy in electronics.
03/21/2014
Mississippi Governor Phil Bryant signed Senate Bill 2378 into law, effectively enacting the state’s first building code.
03/19/2014
In an attempt to improve building energy performance, the DOE’s National Renewable Energy Laboratory has released a web-based tool called the Technology Performance Exchange, or TPEx.
03/18/2014
Could green building practices pose unanticipated life-safety hazards?
03/13/2014
Worried about workplace violence in your facility? Researchers have discovered that “mindfully observing” high-risk employees can avert danger and workplace violence.
03/11/2014
Through the DOE’s Building Energy Codes Program, every dollar the DOE has spent on building energy codes over the past two decades has resulted in $400 in energy cost savings.
03/07/2014
It is possible to harvest energy from Earth's thermal infrared emission into outer space, according to new research from the Harvard School of Engineering and Applied Sciences.
03/05/2014
Is your building prepared to handle an emergency?
03/04/2014
NASCAR revealed five newly installed charging stations for employee use.
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