Industry News




 

07/01/2013

The Top 5 Dirtiest Areas in Restaurants

 
A visibly unclean kitchen can turn off potential customers before they even taste your restaurant's offerings, according to Cintas Corporation.

Diners are in the driver’s seat when it comes to identifying restaurant issues, thanks to review sites like Yelp. These user-contributed reviews frequently identify issues with poor service, food quality, or cleanliness.

“Before dining at a new restaurant, many patrons now go online to read reviews about the restaurant, discover popular dishes or identify hours of operation,” said Ann Nickolas, senior director of foodservice for Cintas Corporation. “Reviews citing poor cleanliness in a restaurant can be an instant turn-off for prospective diners and lead to lost business before the patron even steps in the door.

What could a reviewer say about your facility? Keep your online reputation positive by learning from others’ reviews, which reveal that the top five dirtiest areas in a restaurant typically include:

1. Floors. One of the first things patrons see when they walk into a restaurant is the floor. A recent consumer poll revealed that a dirty floor could lead 68% of respondents to exit the facility immediately and never return. Look beyond dirt and debris and ensure discolored grout lines and carpet stains aren’t tainting guests’ perception of your restaurant.

One reviewer of a major restaurant chain located in Chicago reported: “[This restaurant] has the appearance of being clean due to style, but is actually pretty dirty. The floor has crumbs and dirt all over it, for example.”

To combat dirt and stains, implement a floor care program that focuses on deep cleaning, protecting, and maintaining floor surfaces. Add mats that contain dirt to keep surfaces clean longer and ensure that you’re presenting a clean appearance.

2. Restrooms. Dirt, debris, unflushed toilets, unstocked paper goods, and general bad odors are common topics in online restaurant reviews. In fact, some users avoid restrooms – or the restaurant – altogether after witnessing a poorly maintained restroom.

Avoid this by implementing a restroom care program that includes regular deep cleanings in addition to restocking restroom products. On top of daily maintenance, schedule a deep cleaning program to remove organic soils that can cause odors, but can’t be removed with regular mops and brushes.

3. Tables. Leftovers, crumpled napkins, and general dirt left on and around tables can make guests feel unwelcome or leave them with a negative impression of the restaurant. This prevented a reviewer of a Miami-based fast food Mexican restaurant from giving the restaurant a better rating. He noted, “I would have given four stars, but I noticed a few tables were dirty and the little bar at which we sat I had to clean myself prior to sitting down.”

Designate a porter to handle front of the house cleaning issues like dirty tables or spilled drinks. This person’s primary responsibility should be to keep the dining room clean and ready for guests.

4. Staff. Unkempt staff can create an immediate turn-off for restaurant patrons. Employees’ appearance is a visible indicator of the restaurant’s overall commitment to cleanliness.

In addition to enforcing good personal hygiene, ensure that staff members are dressed in an apparel program that reflects the brand standard of the restaurant. When a new employee begins work, fit them for correct sizing and immediately remove stained or worn uniforms from operation.

5. Kitchen. Regardless of whether you open the kitchen to guest viewing or operate behind closed doors, kitchen cleanliness is imperative in any foodservice operation. Reviewers will be the first to applaud kitchen cleanliness or highlight issues. A reviewer of a Chinese restaurant in Seattle noted, “I took off one star for this place because I sat near the entry to their kitchen once… I saw how dirty it was.”

Keep kitchen surfaces clean and odor-free by sanitizing regularly and deep cleaning on a regular basis. Also consider a drain line maintenance program, which can help reduce odors from restaurant drains and limit food sources for insects such as fruit flies, the presence of which can indicate a lack of attention to cleanliness.

 


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Visit our website today to learn about the design flexibility of a Morton building and the endless possibilities of partnering with our designBUILD team.


Wood construction is both cost and energy efficient. Check out Morton Buildings and our designBUILD team online today to discover all the benefits of post-frame construction.


When choosing a metal-clad building for your next construction project, consider Morton Buildings, Inc., and their designBUILD team, we’ll make your dream a reality.

We Can Help You Reduce Energy by 30%

Our mission is to help our customers manage their buildings' energy costs, improve reliability, and enhance performance while having a positive impact on the environment.
CLICK HERE to find out how.

Bluebeam® Revu® simplifies digital facilities document management from design review to leveraging as-builts, maintenance manuals and O&Ms submittals.

 


 
09/19/2014

New regulations from the DOE would improve commercial air conditioner efficiency by as much as 30%. 

09/18/2014

A new study suggests that the installed cost of photovoltaic solar power continues to drop in the U.S.

09/17/2014

A new technology developed at Rice University effectively deices glass surfaces while remaining transparent for radio frequency transmission.

09/16/2014

The USGBC and American Chemistry Council have put aside their differences to work together on new improvements to the LEED certification system. 

09/15/2014

Researchers have developed a new process to help cloud computing systems use less energy while continuing to provide high levels of data services.

09/12/2014

Researchers have found the main factors that influence the amount and type of building damage caused by various types of salts. 

09/11/2014

A new study has demonstrated that proactive ergonomic training can decrease worker discomfort and increase productivity. 

09/10/2014

The University of Utah has upgraded its historic Dumke Health Professions Education building to save an impressive 40% on energy costs.

09/09/2014

Hoping to build on LEED's success, PEER evaulates the performance and modernization of electric grids. 

09/08/2014

The USGBC has developed a new tool to help streamline the LEED certification process. 

09/05/2014

Researchers have developed a fluorescent lamp that emits Wi-Fi signals to allow connectivity throughout buildings.

09/04/2014

Tests show effective measures for reducing earthquake damage to computer servers. 

09/03/2014

Health costs drop by half as a result of environmental regulations.

09/02/2014

A new study challenges the idea that sparse workplaces produce happier, more productive employees.

08/29/2014

New tool from FEMA helps facility managers prepare for and mitigate the effects of nonstructural earthquake damage. 

08/28/2014

Is your building's exterior prepared for consistent snowstorms?

08/27/2014

Researchers have developed wearable, customizable technology to handle access control at busy hotels. 

08/26/2014

A new study shows that hotels which are LEED certified bring in more revenue than their non-certified competitors. 

08/25/2014

Policies designed to reduce carbon emissions have the added benefit of increasing air quality, which could pay for the reduction policies themselves. 

08/22/2014

Researchers at Michigan State University have developed a luminescent solar concentrator that is as transparent as glass. 

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