4 Tips: Hotel Best Practices

02/25/2013 |

For hotels, image can be everything.  What are some ways to improve your hotel's health?

According to a recent study from Cornell University’s Center for Hospitality Research (CHR), a hotel’s online reputation directly affects its occupancy levels and RevPAR (revenue per available room).

To help hotels achieve higher customer satisfaction levels and a more positive online reputation, hotel personality Anthony Melchiorri and Cintas Corporation have teamed up to announce four best practices regarding hotel image, cleanliness, guest safety and security.

1.            Promote image: One of the most effective ways hoteliers can enhance the atmosphere and customer service is through employee uniforms. This includes providing employees with uniforms that are functional, stylish and comfortable and also teaching them how to properly care for the garments to maintain a professional look at all times. To help, hoteliers can consider partnering with a qualified uniform provider that understands their property’s unique image and how to promote a cohesive, consistent brand through an apparel program. When employees look their best, they will feel their best—able to more confidently and efficiently deliver outstanding guest experiences. 

2.            Increase cleanliness: A clean, odor-free hotel is a basic, yet critical way to provide an exceptional stay for guests. Ensure that guest rooms and common areas are clean by partnering with a tile and carpet deep cleaning provider. For the best results, confirm that their services are Platinum-certified by the Carpet and Rug Institute (CRI) and use a combination of steam, agitation and extraction to ensure the highest level of cleaning efficacy. In addition, it’s important to routinely deep clean air conditioning (A/C) coil units to improve indoor air quality and remove unpleasant odors from guest rooms.

3.            Encourage safety: One misstep from hotel management to ensure guest safety during an emergency can cause a whirlwind of negative reviews and a damaged reputation. Ensure that guest safety is top of mind by equipping the hotel with up-to-date fire extinguishers, fire and smoke alarm systems, emergency lights and illuminated exit signs. For additional peace of mind, hold fire safety training sessions for employees and make sure detailed emergency evacuation procedures are outlined and displayed throughout the property.

4.            Maintain security: Each day, a hotel collects an extensive amount of sensitive and confidential guest information through bookings, loyalty programs and on-site purchases. Ensure that guests’ personal information remains secure by partnering with a comprehensive document management provider. By properly shredding sensitive documents, hotels can prevent guest information from ending up in the wrong hands.

“Although these are simple practices, when overlooked, they can prove detrimental to the hotel’s quality of service and reputation,” says Melchiorri. “Hotels that are dedicated to these four pillars can improve their operations and brand and drive more repeat business.”

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Connectrac® wireways are the new standard for bringing power & communications cable management to all interior applications. Free yourself from core drilling!

Surpass State Energy Requirements with Dual-Cooling Data Center CRAC Technology

See how professionals like you are taking advantage of the highest performing precision cooling system for their computer rooms and data centers, and why Data Aire is fast-becoming the number one choice for facility managers and building owners looking to decrease their energy consumption. 

Data Aire understands how digital technology and data gravity is rapidly impacting and transforming businesses. That’s why they developed ultra-efficient cooling technology to support the most modern (and not-so-modern) data centers.  Learn how One Wilshire in Los Angeles, one of the most advanced carrier hotels today, is surpassing California's strict energy efficiency requirements with Data Aire’s purpose-built system, which provide full-economization for 260 days – almost 72% of the year. That’s a measurable savings! Furthermore, the projected PUE on an annual basis for a full load is at or below 1.2.


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