Attract Millennials and Gen Z to Facilities Management

11/13/2018 | By Valerie Dennis Craven

A widely cited figure states that in the next five to 15 years, 50 percent of the current facilities management workforce could retire. With baby boomers exiting – and older members of Generation X not far behind – now’s the time for millennials looking for that next career step or members of Generation Z still in school or just starting out to consider a career in facilities management.

However, it can be difficult to get the right facilities management training and schooling. There aren’t many educational institutions with facility management programs, and preparing for and learning about the career can be a challenge.

Attract millennials and Gen Z's to the field with these opportunities.

Carolyn McGary“No matter how long anyone has been in facilities management, it’s still tricky for them to explain it. If you’re doing it well, people don’t even realize it,” says Carolyn McGary (pictured), a millennial with over 13 years of facility and project management experience in both the public and private sectors.

“Our industry covers so much and there’s so many pieces that we touch, that it’s so hard to explain all that without overwhelming somebody.”

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Unsure herself what she wanted to do in college, McGary tried different things, knowing she wanted a degree she could “use” after graduation. Deciding she wanted to go into architecture in graduate school, she prepared by getting into a facility management program during undergrad.

“I didn’t know what I was getting into, but I liked the variety we were learning about and decided to stick with it,” she says.

Women in facilities managementShe believes that this lack of understanding keeps people from entering the profession. But with retirement rates as high as they are and the need to find qualified professionals strong, organizations need to take a proactive approach in attracting Gen Z and millennials to facilities management.

“It’s imperative that we begin this process to replenish in earnest right now because it takes time to build the programs necessary to close the gap,” McGary explains.

Attracting Gen Z to Facilities Management

Organizations must prepare their workplace and its occupants to welcome Generation Z facilities managers into the fold to stay competitive.

Riley Quinn Doherty, area vice president at Staples Business Advantage, offers advice on how to attract and retain Gen Z employees.

Training

Gen Z wants perks that are related to their career advancement or growth, Doherty says. This could include:

  • Attending a facilities management event
  • Trying multiple roles within their place of employment
  • Offering time during work for on-demand education
  • Job shadow vendors to learn from different perspectives and organizations

Benefits

Gen Z values traditional services associated with generations before them over trendy items like ping-pong tables, Doherty notes. This includes health insurance, competitive pay and leadership that’s respectful.

Be sure to highlight these in recruiting material.


Work-Life Balance

Work-life integration and the ability to work the hours and locations that Gen Z is most productive is important to them.

“Facilities managers need to be ready to support diverse ways of doing business,” Doherty says. “For example, gone are the days of attracting and retaining top talent and expecting them to be the first ones in and last ones out every day.” To accommodate this, be open to work-from-home days or keep the office open longer to accommodate employees that keep non-traditional hours, she suggests.


Technology

To achieve all the above, technology is important to Gen Z facilities managers.

“They want access to tech that improves efficiency, creates value and solves problems,” Doherty says. “Organizations should listen to Gen Z facilities managers about what tech could be valuable to their building and be open to change.”

Companies Need to Take an Active Role

Companies in need of facilities managers now and in the near future must take notice and be proactive in the process to educate and recruit the next generation – both inside and outside of their organization.

“One of the biggest barriers I see is that a lot of companies say they need younger people and more facilities managers, but they aren’t willing to provide any sort of training,” McGary says.

Paid internships and mentor opportunities are ways that companies can give students and young professionals the real-world experience. Each have their own benefits and reasons why a company might support them based on their current needs:

Internships:

Benefits include having a feeder system of future employees, giving people experience while still in school and helping spread the word as to why facilities management is a good career path, explains Lisa Stanley, CEO of OSCRE, a collaboration for real estate professionals.

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Mentorships:

Facilities management is complex with many different topics and areas to it. But mentoring is “absolutely critical,” notes Stanley, “and if organizations are looking at more senior people leaving, developing an effective mentoring program now is critical.”

For companies looking to “sell” facilities management to students or younger people not sure if it’s the right direction for them, McGary suggests framing the conversation around connecting people, workplace, process and technology. A career in facilities management is good for people who like:

  • Buildings
  • Solving problems and thinking on their feet
  • The variety of learning and doing something different every day

“If so, you’d be perfect for this role,” McGary says. “As long as you have that kind of mindset, everything else is on-the-job training that you can pick up along the way.”

People in an adjacent role looking to explore facilities management or advance their careers should talk to their managers or see what their company offers. This could include mentorships or training, including attending conferences, setting aside time and money for certifications or seeking tuition reimbursement.

Working Together Across Generations

Getting the generations to work together cohesively is important. Each generation is known for specific traits that don’t apply to everyone in that generation, but all should be mindful. The current workplace spans four generations, from the retiring baby boomers to Gen X, millennials and those in Gen Z entering the workforce.

Generations Defined

While there is some debate as to what years make up different generations, Pew Research defines the generations as:

Generation Z: Born 1997-present day

Millennials: Born 1981-1996

Generation X: Born 1965-1980

Baby boomers: Born 1946-1964

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Ronni Schorr, global vice president of marketing for Circles with Sodexo Group, acknowledges that each generation has its unique strengths they bring to the workplace, which allows the different generations to complement each other and get the best out of everyone.

“I’ve seen this in facilities where the older facility managers are comfortable with one-to-one conversation and paper trouble tickets,” she says, and “millennials and Gen Z want everything digital. This cross of population is becoming more dependent on technology while learning best practices from boomers.”

It can be challenging to attract younger generations to facilities management.

William Hodges Hendrix, global workplace practice leader at Little Diversified Architectural Consulting, advocates organizations adapt to accommodate the younger employees. In 15 years, it will be a very different workforce, he notes, and we can prepare now by understanding them better.

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Characteristics of Gen Z that Hendrix notes are of importance to real estate and building management include:

  • Job security and money
  • Face-to-face interactions
  • Sharing information with like-minded people
  • Togetherness and connectivity
  • Wanting to write their own job description
  • Being realistic and having a Plan A and Plan B in place

As far as work experience, Hendrix sees that Gen Z employees are “looking for a place that meets what they are looking for. They want the stability and capability of making a difference. If you take what they want away, it might be a deal breaker and they may move.”

Some of the challenges that Gen Z faces is that the workplace may be designed for somebody other than them, Hendrix says. Sometimes change is slow, and this generation needs to be sympathetic and understanding to others in the workplace.

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He believes that the workplace should provide all generations the opportunity for flexibility, convenience, connectivity and authenticity. “One size does not fit all” for all employees, he notes.

Everyone needs to understand everyone else, Hendrix stresses, focusing on recognizing the differences and embracing them. “The interesting thing about the time that we live in is that we are much more tuned in to relishing the differences of the generations. We’re creating a much more diverse work environment, so we need to continue what we’re already doing.”

Stanley mimics that sentiment, noting that every person has something of value to add. Generations working together need to focus on convening, collaboration and cultivation. From the top down, leadership must encourage people to learn and explore new approaches that can help the organization.

“People who have the experience on the more senior side of the table should work with those who are relatively new to the industry who have developed the technical skills but don't necessarily have knowledge related to facilities management,” Stanley recommends. “It’s the perfect opportunity for marrying that skill set in a way that really helps the organization become a lot more powerful and more competitive in the marketplace.”

One area to consider bringing together generations is in how technology is used in the organization.

Gen Z doesn’t consider themselves tech-savvy, they’ve grown up using technology and don’t know another way. For an organization to stay competitive, make sure you offer the tools and technology as well as unique benefits that will attract and retain these young employees, Schorr says.

Facilities Management Benefits

To ensure a continuous pipeline of facilities management professionals, organizations need to be attuned to what younger employees want.

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“Facilities management provides a very attractive opportunity for those who are seeking a new career in terms of its versatility and opportunity to be able to advance in an organization,” Stanley says.

Organizations typically focus their investment and expenses in three areas:

  • Real estate
  • Human capital
  • Technology

Facilities management brings all three together.

“It’s where the workforce and the workplace can meet up in a way to advance an organization,” she notes. “The true change leaders are those that are coming in now and can change the future. Those that can rise up to that challenge will lead the industry forward.”


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