Contractor Professionalism Ranks High Among Owners

04/19/2005 |

SMACNA shares the results from the 5th annual CMAA Survey of Owners


The latest issue of SMACNews, a monthly newsletter published by the Chantilly, VA-based Sheet Metal and Air Conditioning Contractors’ National Association (SMACNA), presents findings from the 5th Annual FMI/Construction Management Association of America (CMAA) Survey of Owners. Building owners are demanding with increased frequency that complex construction projects be completed in shorter time spans – a reality that has influenced their perceptions of contractor service. Survey results indicate that spending more time and money at a project’s outset will ensure its success. Causes for cost overruns were sited as incomplete drawings, poor pre-planning, and increasing material costs.

Additionally, owners indicated the following as priorities:

  • Better communication, collaboration, and coordination with construction managers, architects, engineers, and contractors.
  • Relationships built on trust and sound ethical practices.
  • A higher level of professionalism.

This information was excerpted from SMACNews, to review the complete report or newsletter, visit (

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