From Smart Buildings to Intelligent Infrastructure: AI's Impact on Operations & Maintenance

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Buildings have undergone a remarkable transformation. What were once static structures designed primarily for shelter and functionality have evolved into sophisticated, technology-driven environments that play an active role in supporting occupants, optimizing performance, and achieving business outcomes.

As building technologies have advanced, so too has the way we interact with and operate them. Today, the rapid emergence of artificial intelligence is accelerating this evolution, creating new opportunities to move beyond traditional operational models and rethink what buildings can achieve.

At the same time, the industry is shifting from hardware-centric building management toward software-defined operations. Software, analytics, and AI are becoming the intelligence layer that connects systems, data, and people, helping organizations improve performance, reduce complexity, and unlock more value from existing assets.

In this webinar, we will explore the journey of building infrastructure and operations, examining what has changed over time, what foundational principles remain the same, and how the next generation of intelligent systems is reshaping the industry.

We will discuss the transition from operation-first approaches to objective-first and intent-driven operations, where desired outcomes guide system behavior rather than predetermined rules alone. The session will also introduce the concepts of purpose-driven control and objective-based maintenance, examining how these approaches can help align building performance with organizational goals while improving efficiency, resilience, and occupant experience.

Whether you are responsible for building operations, facilities management, digital transformation, or smart building strategy, this webinar will provide practical insights into the past, present, and future of intelligent building operations.