How Smart Paper Dispensers Are Improving Hygiene and Reducing Waste

Does your restroom tell people about your commitment to hygiene and sustainability? Smart paper dispensers can achieve both. Here’s how.
Sept. 26, 2025
5 min read

Key Highlights

  • Smart paper dispensers provide touchless, hygienic hand-drying options that reduce germ spread compared to traditional air dryers.
  • These systems help facilities demonstrate environmental responsibility by controlling paper usage and supporting sustainable sourcing with certifications like FSC and Green Seal.
  • Usage data from smart dispensers allows for better maintenance scheduling, inventory management, and targeted cleaning, improving overall restroom hygiene.
  • Proper staff training and guest awareness are essential to maximize the benefits of smart dispensers and promote responsible usage.
  • Investing in smart restroom technology supports operational efficiency, hygiene, and sustainability, aligning with consumer expectations and environmental goals.

Restrooms are often one of the first areas guests use to judge a business. Whether in an office building, hospital, school, or retail space, a clean, well-stocked restroom signals that a business values its guests and staff. However, visible cleanliness alone is no longer enough. Today’s consumers are looking for more than just spotless countertops and a full paper towel dispenser, they want proof that the facility is operating responsibly. Research shows that 78% of global consumers consider sustainability important, and 84% say they would avoid businesses with poor environmental practices.

Restrooms stocked with environmentally friendly products and smart paper dispensers that combine hands-free technology with waste reduction show guests and employees that your business is committed to both hygiene and sustainability.  

More Hygienic than Air Dryers

Smart paper dispensers offer a more hygienic hand-drying option compared to air dryers. Jet air dryers (JAD), in particular, disperse over 190 times more germs onto people’s hands compared to paper towels, increasing the risk of bacteria spreading across the facility. Paper towels can help reduce this risk by allowing users to thoroughly dry their hands without relying on an appliance that can collect and disperse bacteria. When combined with touchless dispensing technology, smart paper towel systems minimize cross-contamination by eliminating the need for users to touch the dispenser, helping create a cleaner and safer restroom environment.

Hygiene Upgrades Through Smart Technology

Smart paper towel dispensers are transforming restroom hygiene standards by using hands-free technology to help reduce the spread of germs. In fact, 53% of Americans say that no-touch mechanical paper towel dispensers would improve their perception of a facility’s cleanliness.

Unlike traditional dispensers that allow users to touch the roll directly, smart models release a single ready-to-tear sheet at a time. These systems help prevent users from touching the roll and contaminating other sheets, reducing the risk of cross-contamination. With fewer shared touchpoints, smart dispensers create a cleaner, more hygienic environment for everyone.

Optimize Cleaning Efficiency

Some advanced units even integrate sensors that track usage data, giving facility managers insight into peak traffic times so they can adjust cleaning schedules accordingly. This ensures restrooms are serviced when necessary, helping improve hygiene while reducing unnecessary labor.

For facilities in industries such as healthcare or food service, where hand hygiene compliance is critical, smart paper towel dispensers can support a broader infection control strategy. When paired with touch-free faucets and soap dispensers, they help create a fully contactless handwashing experience.

Waste Reduction and Environmental Impact

The hygiene benefits are only half the story. Smart paper dispensers support sustainability by helping facilities reduce paper waste and improve operational efficiency. By dispensing a controlled amount of paper per use, these dispensers prevent over-pulling and encourage responsible usage. Over time, these small savings can add up significantly for high-traffic facilities.

Many models are also compatible with high-capacity rolls, which minimize packaging waste and reduce the frequency of refills. This decreases restocking trips, lowering labor and operational costs while reducing the facility’s overall environmental footprint.

When paired with certified paper products from trusted third-party organizations such as the Forest Stewardship Council (FSC) or Green Seal, smart dispensers become part of a broader and more impactful sustainability strategy. These certifications verify that the paper was sourced responsibly, with minimal environmental impact.

The Role of Data in Smarter Restrooms

An often-overlooked benefit of smart paper dispensers is their ability to collect and analyze usage data. With connected or IoT-enabled models, facility managers can monitor real-time inventory levels, track usage patterns, and receive refill alerts.

This data-driven approach helps prevent unnecessary checks of fully stocked dispensers and reduces the risk of running out of supplies during peak hours. It also supports sustainability initiatives by providing clear insights into product usage, helping facility managers set realistic reduction targets and track progress over time.

For multi-location operations, such as universities, hotels, or corporate campuses, this centralized visibility enables facility managers to compare performance across buildings and replicate best practices.

Sustainability is a Collaborative Effort

Sustainability is not achieved through technology alone; true progress requires a collaborative effort between employees and guests. Proper staff training is essential to ensure dispensers are stocked with the correct products and maintained according to manufacturer guidelines. Incorrect setup or use of incompatible paper can lead to jams, waste, and user frustration.

Guests also play a vital role. Facilities can encourage responsible use by placing clear signage near dispensers that recommends using one or two sheets per person and highlights the commitment to reducing waste. When both staff and guests understand the purpose behind these efforts, they are more likely to participate.

Facilities can further amplify their impact by openly sharing progress. Whether through social media updates or sustainability newsletters, this transparency helps build trust, encourages accountability and reinforces your business’s commitment to environmental responsibility.

Investing in the Future

Smart paper dispensers are more than just a tech trend. They are a practical, cost-effective solution to today’s facility management challenges: improving hygiene and reducing waste. By improving cleanliness, reducing waste and streamlining maintenance, these dispensers can help facilities operate more efficiently while supporting the health of both facility occupants and the planet. As the demand for healthier, more sustainable spaces continues to rise, investing in smart restroom technology is a meaningful step toward a greener future.

About the Author

Riccardo Balducci

Riccardo Balducci is a manager with a career of over 25 years in the paper industry, all within the Sofidel Group where he has held various positions. During his career, he also represented Sofidel in a number of trade associations in Italy and Europe, where he still serves (Assocarta, European Tissue Symposium). Since 2023 he has held the position of Group Sustainability Director.

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