Photo 47812859 © Jon Bilous |
Interior of the JW Marriot hotel in Washington, DC.

Honeywell, Marriott team to improve in-room hotel guest experiences

March 16, 2023
New collaborative effort aims to create "new, intuitive and human-centric in-room solutions" for guests, paired with energy savings for Marriott-branded properties.

Honeywell (NASDAQ: HON) on March 9 announced a new collaboration with Marriott International to improve in-room comfort and control for guests who stay at hotels across Marriott Bonvoy’s portfolio of hotel brands.

In the collaboration, Honeywell and the Marriott Design Lab will explore opportunities to test and deploy personalized and innovative guestroom control offerings building on the Honeywell INNCOM product suite, which features advanced guestroom automation, energy management and operational efficiency offerings. The Honeywell INNCOM guestroom automation and energy management software and hardware solutions are designed to help hoteliers enhance guests’ experiences by providing proactive analytics that can help hoteliers identify and resolve issues before they affect guests.

The partners say the new collaborative effort "will take a guest-centric approach to create better experiences."

The Marriott Design Lab is a research and development hub working at the leading edge of design and innovation. The lab, located at Marriott’s new headquarters, provides a proving ground for technology products and services that can be integrated into daily hotel operations to save energy, reduce costs, increase operational efficiency and encourage customer loyalty through enhanced experiences.

The partners said Honeywell collaboration exemplifies how Marriott is working with industry leaders to explore new products, technologies and solutions for the hospitality industry.

Honeywell added that it will work with the Marriott Design Lab "to explore how a guest’s interactions with technology can affect mood and energy, anticipate a guest’s desires to offer them a proactive solution, and create a guestroom experience that is more accessible, inclusive and delightful."

Steve Kenny, vice president and general manager of building management systems, Honeywell Building Technologies, commented:

“Technology can help create a more intuitive in-room experience for guests. Imagine arriving to your hotel room after a long day of travel and it’s already adjusted to your preferred settings – from temperature, lighting and even the drapes. Together with Marriott, we have an opportunity to create a next generation guest experience that is intuitive, engaging and authentic. We want travelers to feel like they are not just staying somewhere but have a personalized experience.

Jeff Voris, senior vice president, global design strategies, Marriott International, concluded:

“We’re looking to exceed our guests’ expectations from arrival to checkout. The guestroom experience and comfort play a significant part of that equation. Our work with Honeywell will help us provide guests with more customized control in the guestroom that best suits their needs while providing our operators better insight into system performance metrics.”

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