How to Reduce Accessibility Deficiencies in Commercial Facilities

1. Parking and Exterior Routes

Accessible parking often becomes noncompliant when restriping forgets slope checks or new asphalt creates abrupt edges. Any slope exceeding 2% can render stalls unusable. When resurfacing, ensure contractors restore compliant slopes and markings, and confirm that accessible routes from parking to entrances are stable and slip-resistant. Quick level checks and photographs during maintenance can save thousands in future corrections.

2. Building Entrances and Door Hardware

Heavy doors, worn thresholds, or inadequate maneuvering space frequently create barriers. Seasonal adjustments, such as new weather stripping or floor mats, may compromise the required clear widths. Door-force measurements and sensor inspections should be included in quarterly maintenance. Upgrading to lever or push-plate hardware increases accessibility for all users.

3. Service Counters and Transaction Areas

Service counters are updated more often than realized. Even a half-inch variance above the 36-inch maximum can trigger violations. Where feasible, install a permanently lowered surface instead of relying on temporary solutions, such as clipboards. Review signage annually to ensure it meets visibility and contrast requirements for accessibility.

4. Restrooms and Locker Rooms

Deficiencies typically follow unreviewed fixture replacements or layout modifications. Issues include improperly positioned grab bars, mirrors mounted too high, or dispensers out of reach. An annual audit, conducted by facility staff using a checklist of critical dimensions, is a cost-effective compliance measure.

5. Communication and Life-Safety Features

Visual fire alarms, tactile signage, and assistive-listening devices are often overlooked during system upgrades. When updating meeting rooms or alarm panels, verify that both visual and audible alarms function together and that signage complies with tactile and Braille standards. Include accessibility requirements in vendor scopes to maintain compliance after updates.

Successful facility programs approach accessibility like energy or safety—through routine checks, documentation, and continuous improvement. Adding accessibility checks to maintenance routines helps catch issues early. Periodic reviews by accessibility consultants offer a valuable reset and help prioritize future enhancements.