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Buildings Podcast

What is Invisible Infrastructure?: ICYMI

You can’t see your building’s digital experience, but it might be the most important amenity you have. Here’s why.
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June 1, 2026
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Key Highlights

  • Invisible digital systems—not physical amenities—define the modern tenant experience.
  • Friction points like access issues, poor connectivity, and broken booking systems erode trust over time.
  • A unified, service-first digital infrastructure is essential for retention, efficiency, and long-term asset value.
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Office buildings often compete on visible perks, like lush rooftop terraces and café spaces, but the most important amenity might be invisible. This episode of the Buildings Podcast unpacks how to create a truly high-performance workplace.

Read By: Janelle Penny

Written By: James Lowery

Read Article HERE: Invisible Infrastructure: Why Your Building’s Digital Experience is Key to Ensuring Occupier Trust

Show Notes:

About the Author

Janelle Penny
Email

Janelle Penny

Editor-in-Chief at BUILDINGS

Janelle Penny has been with BUILDINGS since 2010. She is a two-time FOLIO: Eddie award winner who aims to deliver practical, actionable content for building owners and facilities professionals.

James Lowery

James Lowery is the Chief Executive Officer of essensys plc, having assumed the role on May 1, 2025. He joined the company in February 2022 as CEO of UK & Europe and was promoted to Chief Operating Officer in March 2024. Prior to joining essensys, James co-founded and scaled British Land’s flexible workspace brand, Storey, transforming it into a leading provider in the sector.

This multifaceted experience in the sector makes him one of the leading authorities on flexible workspace—it’s past, present, and future. Not only can he speak to the outlook for flexible workspaces more broadly, his experience with essensys makes him well-positioned for discussions focused on the use of data to foster more efficient and effective workspace and the impact of the digital experience on workplace utilization.

His earlier career includes strategy consulting at Booz & Company, with a focus on real estate innovation. James holds an MBA from London Business School and an MEng in Civil and Environmental Engineering from Imperial College London. Additionally, James is a keen sportsman, having previously competed as a Team GB decathlete.

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