facility decided to use an outside provider for network and telecommunications equipment. “Network set-up is not part of our infrastructure. We have the vendor provide it for us rather than constantly upgrading and purchasing new equipment to keep up.”Easy AccessWith a continued desire for face-to-face interaction, clients are still looking for places to gather. But, it’s important to remember that there are two users – those coming in through the back door (show managers, caterers, set-up crew) and those coming in through the front door (attendees). Both have different expectations and demands. “We have a very functional flow here,” says Larson. With a new expansion a year ago consisting of 700,000 additional square feet, the Minneapolis center is now one of the 20 largest in the country. “Loading docks are close to exhibit spaces, pre-function areas are where they need to be. It’s not, ‘A dock here, a dock there, with some meeting rooms scattered around.’ It may seem very simple, but our building works. A lot of buildings don’t.”The ease of “in and out” for set-up and teardown staff is essential. “If you can cut a day off the front- or back-end of a stay, it’s a tremendous advantage for the show manager,” states Ezell. If you can get a group in and out one day faster than a competing facility, you can bet that users will keep that information in mind when planning their next event.“[Users] like the ease and accessibility of our center to move shows in and move them out. The design of the facility is such that it’s very easy to do that. It’s all on street level, we have large rolling doors … those things are mentioned all the time. We’ve built a very good reputation,” explains Oregon Convention Center’s Spier.Ballrooms Beyond CompareAn unequaled ballroom is quickly becoming one of the most important rooms in the facility. Users don’t have to spend extra time and money to make the room look elegant for a banquet or general assembly – the ballroom provides the necessary atmosphere. Many convention center expansions today involve dressing up current ballrooms or adding ballrooms to existing space. “If you’re a user at one of these facilities, you want to have a ballroom at your disposal. Try to have multiple ballrooms or a junior ballroom configuration, if you can,” advises Ezell.Safe and SecureSecurity is a unique factor when talking convention centers. “Most building codes do not adequately address the unique size and usage patterns of a convention center,” says Ezell. “There needs to be a strong working relationship with the local code authorities to create a design solution that recognizes the special requirements of the convention center while providing comparable or enhanced ways to address life safety issues.” Since 9/11, facilities managers have been rethinking security-related best practices. “While most are operationally focused,” comments Ezell, “some have physical implications that architects will need to address, such as space and utilities for airport-style check points for certain events.” He says the real challenge comes with balancing safety and security with the primary hospitality function of a convention center.First-Rate Food ServiceFood service is an up-and-coming feature that hasn’t always been considered in the past. “There’s a revenue connected with it,” explains Convention Center Design Group’s Parker. “There’s a larger sense now of making food service facilities more sophisticated than they were before.” The options are hard to number; some facilities offer restaurants unique to their particular convention center. Other centers line hallways with well-known eateries and cafés found across the country. Elegant InteriorsStylish surroundings are frequently requested for the public spaces in the convention center. “Our center doesn’t feel like a barn or warehouse,” says