Unicco to Provide Integrated Operating Services For Carramerica Washington, D.C. Properties

July 17, 2002

    NEWTON, Mass.--(BUSINESS WIRE)--July 16, 2002--UNICCO(R) Service Company, one of North America's largest integrated facilities services outsourcing companies, has been selected by CarrAmerica Realty Corporation (NYSE:CRE) to provide integrated operating services for ten Washington, D.C. properties. CarrAmerica, an office property owner, developer, and operator, is one of the country's leading real estate investments trusts (REITs) with properties in 12 key markets across the United States.

    CarrAmerica selected UNICCO to provide bundled services and manage several subcontractors to give CarrAmerica managers a single point of contact for all building services. The contract is being implemented in three phases with UNICCO beginning immediately at five properties and ultimately extending to 3.5 million square feet at five additional sites west of the White House. The first five properties are: 1700, 1717, 1730, 1747 and 1775 Pennsylvania Avenue.

    Commented Joe Donovan, CarrAmerica vice president/director of operations, "We've been seeking a world-class operating services outsourcing partner that can effectively coordinate the day-to-day operations of several subcontractors -- a company that understands our commercial building management business and also has the management depth to direct other vendors. UNICCO has demonstrated that expertise. We look forward to developing a close working relationship with the UNICCO team."

    UNICCO will be applying some of its latest management technology, including palmtops for automated inspections, advanced time management systems, eProcurement and Electronic Data Interchange (EDI) electronic billing. The company will also utilize InfoCentre, a Web-based operations and issues management platform in use by CarrAmerica throughout its managed portfolio. UNICCO will receive tenant work order requests through an 800 number or over the Internet from the CarrAmerica InfoCentre call center. UNICCO personnel will then instantly receive new work orders through their wireless handheld devices and use the same Internet-based capability to close out the work orders as soon as they are completed.

    "CarrAmerica is a sophisticated, technologically advanced property manager that is constantly searching for better ways to do things," commented David Giamichael, vice president, operations for UNICCO. "This fits perfectly with UNICCO's commitment to couple our integrated operating management knowledge with technology. Marrying our service management technology with CarrAmerica's building management technology creates a comprehensive operating network that delivers outstanding service to all tenants."

    About CarrAmerica

    CarrAmerica owns, develops and operates office properties in 12 markets throughout the United States. The Company is committed to becoming America's leading office workplace company by meeting the rapidly changing needs of its customers with superior service, a large portfolio of quality office properties and extraordinary development capabilities. CarrAmerica is a leading office innovator with interests in, and strategic relationships with companies, including e'ssention, the engine behind InfoCentre, a Web-based operations and issues management platform and AmerescoSolutions, an affiliate of Ameresco Energy Services providing comprehensive energy management programs.

    Currently, CarrAmerica and its affiliates own, directly or through joint ventures, interests in a portfolio of 290 operating office properties and have seven office buildings under development. CarrAmerica's markets include Atlanta, Austin, Chicago, Dallas, Denver, Los Angeles, Orange County, Portland, Salt Lake City, San Diego, San Francisco Bay Area, Seattle and metropolitan Washington, D.C. For additional information on CarrAmerica, including space availability, visit the Web site at www.carramerica.com.

    About UNICCO

    UNICCO Service Company is one of North America's largest and most successful Integrated Facilities Services companies with over $600 million in annualized sales, 20,000 employees and a 95 percent customer retention rate. The company has over 50 years of facilities outsourcing experience, including maintenance, operations, engineering, cleaning, lighting and administrative/office services for 1,000 commercial, corporate, industrial, education, government, and retail customers. UNICCO's advanced facilities technologies include its proprietary myUNICCO.com customer portal and the UNI-Q(sm) palmtop inspection system, best-of-breed computerized maintenance management systems (CMMS), eProcurement, and 24x7 call centers. For further information, call 888-751-9100 or visit www.unicco.com.

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