Carrier Introduces Generative AI Feature in Abound to Elevate Building Operations Insights
Key Highlights
- Integrates generative AI with the Abound Insights platform to clarify alerts and recommended actions for building technicians.
- Supports faster troubleshooting and decision-making, improving equipment uptime and energy efficiency.
- Facilitates documentation and collaboration within the app, enabling continuous improvement of recommendations.
- Addresses technician shortages by simplifying complex technical insights into understandable guidance.
As buildings become more connected, facility managers and technicians face increasing pressure to diagnose issues and respond quickly. In response, Carrier has launched “Tell Me More,” a generative AI–powered feature within its Abound Insights Assistant application aimed at giving building operations teams clearer, more actionable explanations behind AI-driven alerts and recommendations.
According to the company, the feature is intended to reduce ambiguity when an issue is flagged, helping technicians and facility managers understand what action is recommended, why it matters, and what the potential impact could be on operations.
“The next phase of building intelligence is about making advanced capabilities easier to use,” said Niraj Desai, General Manager, Carrier Abound, in a press release. “With ‘Tell Me More,’ we bring the familiarity of generative AI into everyday building operations, helping users understand insights more clearly and take action faster.”
How It Works
The “Tell Me More” feature combines equipment operations and maintenance learning from the Abound Insights platform with generative AI trained on technical manuals and data resources, creating a conversational experience designed to support technician workflows and knowledge transfer, particularly during a time of growing HVAC technician shortages. When an issue is identified, predictive insights and recommended actions are displayed on the app. The “Tell Me More” feature adds context to reduce ambiguity, support faster resolution and help improve equipment uptime and energy efficiency. The feature also enables users to document observations and collaborate within the app, helping refine recommendations over time.
Carrier noted that the Abound platform is currently connected to more than 150,000 pieces of equipment across a range of building environments.
Learn more at www.abound.carrier.com.